FAQs / Help
Please click on a question to see the answer…
What if I arrive late?
LATECOMERS WILL NOT BE ADMITTED or allowed to catch up if your group has left. This is a walking visit and you must be ready to depart with your group from the woodland entrance at least 15 minutes before the time stated on your ticket.
Sadly, notifying us that you are running late will not create more availability on a later performance!
We recommend you arrive on site at least 30 minutes before your performance time in order to allow sufficient time to park, get to the entrance gate and make any necessary comfort breaks. Numbers on each session are strictly limited to keep each visit magical. It is not fair to expect a later group to increase their numbers and impact on their enjoyment of the forest.
We cannot accept responsibility for circumstances outside of our control. Please check traffic conditions before leaving home and allow sufficient time for traffic and any unexpected delays.
Is there wheelchair or pushchair access?
No, unfortunately due to the rough terrain in the woods, tight space restrictions and lower light levels at this time of year, buggies and wheelchairs are not permitted in the woodsy. Only the hard standing area around the ice cream parlour is suitable for wheelchair use.
Pushchairs may be left at the entrance gate but are not permitted in the woodland.
Can I change my time slot?
No, once booked, tickets cannot be changed. Please make sure you are booking for the correct time and date.
If you are planning to visit with friends, we advise making one single group booking to ensure every member of the group is booked on to the same time slot. We cannot change times if a session becomes fully booked while you are waiting for others to book.
Who needs to buy a ticket?
Everyone entering the woods requires a vaild ticket. Children may not enter the woods unless they are accompanied by a reposonsible adult.
Please please be aware that this is a 25 minute walking performance and pushchairs are not permitted into the Woodland. There is no charge for babes in arms.
What is included in the ticket price?
Ticket price includes entry to your timed performance of our Woodland Theatre. Tickets are not transferrable and cannot be swapped for a different time. Late comers cannot be admitted.
Tickets to the Woodland Theatre also allow General entry to The Pumpkin Patch (usually £2 per person)
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.
You must bring a printed copy of this to the event. Failing to do so will cause a delay which could cause you to miss your allocated time slot.
Do you issue refunds?
No, tickets are not refundable.
We cannot accept responsibilities for circumstances outside of our control. We strongly urge all customers to check traffic conditions on the day of departure and leave enough time to park on site and any other unexpected delays.
What if it rains or there is bad weather?
This is an outdoor event and rain is a very real possibility. We suggest all visitors to the farm prepare accordingly. In the event of rain our event will continue and we cannot offer a refund.
Refunds will only be issued in the unlikely event that your performance is cancelled.
Can I purchase a ticket in-store or on the day.
Unlike previous years, we do not sell tickets on the door. We strongly recommend all customers book in advance to avoid disappointment, particularly if you are travelling a distance. Please be aware that children may not enter the woods without a reponsible adult and this adult will require a ticket.
In the unlikely event that there are any unsold advance tickets these will be made available on the day on a strictly first come, first served basis, these tickets do sell out very quickly.
How can I get in contact with you?
You may contact us using the details below
Events & General Enquiries - Please note we may be unable to answer during very busy times.
Crockford Bridge Farm Shop, New Haw Road, Addlestone, Surrey KT15 2BU
Please note that during the busy Pumpkin Patch event this email is not monitored on a regular basis.