Your commitment to us

When you make a booking to attend our farm, you are accepting the terms and conditions outlined below.

Entry to The Farm and Events

A valid booking for the correct date, time and number of attendees must be shown on entry. We cannot permit entry to anyone without a valid booking.

Your booking is for a specific time and date and may not be transferred to another time, date or event. Sorry late arrivals will not be allowed entry .

Refunds 

All bookings are non refundable. We will only issue refunds in the unlikely event The Farm is closed on the date and time of your arrival. Any unexpected closures will be publicised on our website and Social Media platforms.

If you aren't able to attend on the date and time of your booking, please contact us by emailing general@crockfordbridgefarm.co.uk. We will try our best to re-sell your tickets. The more notice you're able to give us, the better the chances of re-selling your ticket. Any refund is for the ticket value of your booking, less booking fee. Refunds will only be issued if and when we're able to re-sell your tickets.

What if it rains?

Rain and wind are part and parcel of outdoor events and life on the farm, particularly in the last week of October adn our events do not stop because of rain. We ask customers to consider this before booking to attend our outdoor event. We aren't able to refund or reschedule your booking in the event of poor weather.

Please bear in mind that MET Office weather warnings are advisory and frequently inaccurate. We strongly suggest customers check with us directly before deciding not to attend or assuming we will close. We can only issue refunds in the event we actually close due to localised weather conditions here on The Farm.

Carers

Essential carer passes are available to anyone unable to attend without the assistance of a carer. This must be due to disability-related needs, significant and in excess of what could be reasonably expected of family or friends already accompanying you.

Essential carer passes are not available to anyone who would ordinarily need to purchase a ticket in order to supervise their dependants.

In order to protect this concession, supporting documentation is required and all essential carer passes must be requested by email a minimum of 2 working days in advance to allow us time for due dilligence. Please email general@crockfordbridgefarm.co.uk for further information.

Covid

Under current Governement guidance there are no longer any Covid restrictions in place in the UK. We are unable to offer refunds or reschedule bookings in the event you develop Covid or Covid symptoms.

Dogs

Dogs are not permitted into our picking fields due to hygiene reasons or to any of our events with the exception of certified assistance dogs accompanying those with disabilities. Certification issued by Assistance Dogs UK is required.

Crockford Bridge Farm Terms & Conditions

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